[CAI] Chat & Ticketing System Unavailable

Incident Report for cai

Update

CloudSigma would like to inform you that the chat system is available. Work on the ticketing system is ongoing, as tickets can't be opened from the WebApp.

Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.

Thank you for your patience and understanding.

Posted Sep 30, 2026 - 06:39 UTC

Investigating

Cloudsigma would like to let you know that we are currently experiencing issues with our chat and ticketing system in the Cairo Cloud, and we are working on resolving the issue.

At the moment, we are unable to accept and process chats. Customers can still contact us directly via support@cloudsigma.com, and we will process urgent requests and help with any issues experienced.

We will let you know as soon as the issue is resolved. We appologies for the inconvenience caused.

Posted Sep 28, 2026 - 07:49 UTC

This incident affects: Cairo cloud.